Vivify Homes Privacy Policy

1. Introduction

Vivify Homes LLC (“Vivify Homes,” “we,” “us,” or “our”) buys residential real estate directly from homeowners in California. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit vivifyhomes.net (the “Site”), submit a form, call us, or receive phone calls or text messages (SMS/MMS) from us.

By using the Site or giving us your information, you agree to this Privacy Policy. If you do not agree, please do not use the Site or submit your information.

2. Information We Collect

Information you give us. When you fill out a form, call, text, or email us, we may collect:

• Name, phone number (including mobile number), and email address
• Property address and details about the property (condition, occupancy, mortgage or lien status, reason for selling, timeline, asking price)
• Your consent choices for calls and text messages, including the date, time, and method of consent
• The content of your messages, call recordings (only where you are told and, where required, agree), and notes from our conversations
• Any other information you choose to share with us

Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser and device type, pages viewed, referring website, approximate location, and the date and time of your visit. We collect this using cookies, pixels, and similar technologies (see Section 6).

Information from other sources. We may receive information from public records (such as county property and tax records), lead or marketing partners you have authorized to share your information with us, and our advertising platforms.

3. How We Use Your Information

We use personal information to:

• Respond to your inquiry and prepare a cash offer for your property
• Contact you by phone call, text message, and email about your inquiry, appointments, offers, and the sale process
• Send marketing messages, but only where you have given the consent the law requires
• Schedule and confirm property visits and send appointment reminders
• Maintain records of your consent and opt-out requests
• Operate, secure, and improve the Site and our services
• Comply with legal obligations, resolve disputes, and enforce our agreements

We do not sell your personal information.

4. Phone Calls and Text Messaging (SMS/MMS)

This section describes how we contact you by phone and text message, consistent with the Telephone Consumer Protection Act (TCPA), FCC rules, the Telemarketing Sales Rule, applicable state laws, and wireless carrier and CTIA messaging guidelines.

Your consent. By checking the consent box(es) on our form and submitting your phone number, you agree that Vivify Homes may call and send text messages to the number you provided, including messages sent using automated technology, an automatic telephone dialing system, or an artificial or prerecorded voice. We send two types of messages:

• Informational (non-marketing) messages: replies to your inquiry, appointment scheduling and reminders, offer and transaction updates.
• Marketing messages: follow-ups and offers about selling your property to us. We send these only if you separately checked the marketing consent box.

Consent is not a condition of purchase. You do not have to agree to receive calls or texts to request an offer or sell your home to us. You can call us at (858) 346-0529 or email us instead.

Program details.

• Program name: Vivify Homes Alerts
• Message frequency: varies based on your inquiry and interactions with us
• Cost: Message and data rates may apply. Check your mobile plan for details.
• Carriers: Carriers are not liable for delayed or undelivered messages.

How to opt out. Reply STOP to any text message to stop receiving texts. You may also reply END, CANCEL, UNSUBSCRIBE, QUIT, STOP ALL, REVOKE, or OPT OUT. After you opt out, we will send one final message confirming your request and no further texts unless you opt in again. You can also revoke consent by any reasonable method, including telling us on a call, replying to an email, or contacting us using the details in Section 8. We will honor your request promptly and no later than 10 business days after we receive it, and your request will apply to all calls and texts from Vivify Homes, both marketing and informational.

How to get help. Reply HELP to any text for assistance, or contact us at (858) 346-0529 or sales@vivifyhomes.cash.

Calling hours. We will not make telemarketing calls or send marketing texts before 8:00 a.m. or after 9:00 p.m. in your local time, or at other times prohibited by the laws of your state.

Do Not Call. We maintain an internal Do-Not-Call list and do not make telemarketing calls to numbers on the National Do Not Call Registry unless you have given us prior express written consent or we have another lawful basis to contact you.

Accuracy of your number. You confirm that you are the subscriber or regular user of the phone number you provide. If you change or give up that number, please tell us so we do not contact the new owner.

Your mobile information is not shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us operate our messaging program (such as our texting platform and phone carrier), and only to deliver messages to you.

5. How We Share Your Information

We do not sell or rent your personal information, and we do not share it for third parties' own marketing. We share information only as follows:

• Service providers that work on our behalf, such as our website and CRM platform, texting and calling providers, email providers, and hosting providers. They may use your information only to provide services to us.
• Transaction partners needed to complete a sale you choose to move forward with, such as title and escrow companies, attorneys, inspectors, and lenders.
• Legal and safety reasons, when required by law, subpoena, or court order, or to protect our rights, property, or safety or that of others.
• Business transfers, if Vivify Homes is involved in a merger, acquisition, or sale of assets, subject to this Privacy Policy.
• With your consent or at your direction.

None of these exceptions apply to text messaging opt-in data and consent, which is never shared with third parties as described in Section 4.

6. Cookies, Retention, Security, and Children

Cookies and tracking. We use cookies and similar technologies to run the Site, remember your preferences, measure traffic, and measure our advertising (for example, Google Analytics or Meta Pixel). You can block or delete cookies in your browser settings; some Site features may not work without them.

Do Not Track. Some browsers send “Do Not Track” signals. Because there is no common standard for these signals, the Site does not currently respond to them. We do honor Global Privacy Control (GPC) signals where required by law.

Data retention. We keep personal information only as long as needed for the purposes in this policy. We keep records of your consent and opt-out requests for at least five years, or longer where required by law, so we can prove compliance and keep honoring your choices.

Security. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Children. The Site and our services are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Third-party links. The Site may link to other websites. We are not responsible for their privacy practices.

7. Your Privacy Rights

Your choices. You can opt out of texts at any time by replying STOP, opt out of calls by telling us during a call or contacting us, and unsubscribe from emails using the link in any marketing email.

California residents. Under the California Online Privacy Protection Act (CalOPPA) and California's “Shine the Light” law (Civil Code § 1798.83), you may ask us what personal information we have about you and request corrections. We do not share personal information with third parties for their direct marketing purposes.

To the extent the California Consumer Privacy Act (CCPA/CPRA) or another state privacy law applies to us, you may have the right to:

• Know what personal information we collect, use, and disclose
• Access and receive a copy of your personal information
• Correct inaccurate personal information
• Delete your personal information, subject to legal exceptions
• Opt out of the sale or sharing of your personal information (we do not sell or share it for cross-context behavioral advertising)
• Limit the use of sensitive personal information (we do not use it for purposes that require this right)
• Not be discriminated against for exercising these rights

How to make a request. Email sales@vivifyhomes.cash or call (858) 346-0529. We will verify your identity before responding, and we will respond within 45 days. You may use an authorized agent; we may ask for proof of their authority. If we deny your request, you may appeal by replying to our decision.

8. Changes and Contact Us

Changes to this policy. We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date. If we make material changes to how we use your phone number or consent, we will ask for your consent again where required by law.

Contact us.